This article shows a step-by-step process on how to initiate a debit on an ongoing mandate.
Log in to your Mono dashboard, then navigate to Mandates on the sidebar.
Click on the mandate account from which you want to initiate a debit.
Click on the "Initiate a debit" button at the top right corner of your dashboard.
A pop-up window will appear with instructions to input the debit amount and narration. Once you've entered all the details, you can click on "Initiate direct debit" to continue.
Then, your customer's bank account will be debited!
The customer will then receive an email notification that their account has been debited.
