Skip to main content
All CollectionsDirect Debit
Mandate Terminologies
Mandate Terminologies

Mandate status

Toluwalope Eniafe avatar
Written by Toluwalope Eniafe
Updated over 2 months ago

This article outlines the various statuses a mandate can have throughout its lifecycle, from creation to completion or cancellation. This will help track the progress of mandates and identify any potential issues.
​
Below are detailed explanations of mandate statuses:

  • Initiated: The mandate has been created but not yet authorized.

  • Awaiting Authorization: The mandate is created and pending authorization from the user via the widget.

  • Authorized: The mandate has been sent to the bank for approval.

  • Approved: The transfer has been completed successfully, and the mandate is approved.

  • Rejected: The bank has rejected the mandate. This could be due to a discrepancy in information or signature.

  • Suspended: The mandate has been temporarily paused by the business.

  • Cancelled: The mandate has been cancelled by the business or due to an issue such as a failed transfer or NIBSS downtime preventing approval.

Did this answer your question?