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Mandate Workflows
Toluwalope Eniafe avatar
Written by Toluwalope Eniafe
Updated over 2 months ago

This article details the workflow for both e-mandates and signed mandates, from initiation to completion or cancellation.

E-Mandate Flow

  1. Mandate is created → Awaiting Authorization

  2. User opens the link and completes the authorization process → Initiated

  3. Payment is successfully completed → Approved

  4. If authorization fails or is not completed → Cancelled

Awaiting Authorization | v Initiated -----> Canceled | v Approved -----> Canceled

Signed Mandate Flow

  1. Mandate form is uploaded → Initiated

  2. Mandate is sent to the bank for processing → Authorized

  3. If approved by the bank → Approved

  4. If rejected by the bank → Rejected

  5. If authorization is unsuccessful or mandate is revoked → Cancelled

Initiated | v Authorized -----> Rejected | v Approved -----> Canceled

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