This article details the workflow for both e-mandates and signed mandates, from initiation to completion or cancellation.
E-Mandate Flow
Mandate is created → Awaiting Authorization
User opens the link and completes the authorization process → Initiated
Payment is successfully completed → Approved
If authorization fails or is not completed → Cancelled
Awaiting Authorization | v Initiated -----> Canceled | v Approved -----> Canceled
Signed Mandate Flow
Mandate form is uploaded → Initiated
Mandate is sent to the bank for processing → Authorized
If approved by the bank → Approved
If rejected by the bank → Rejected
If authorization is unsuccessful or mandate is revoked → Cancelled
Initiated | v Authorized -----> Rejected | v Approved -----> Canceled