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FAQs On Mono Prove

Frequently asked questions for businesses using Mono Prove

Ololade Akingbade avatar
Written by Ololade Akingbade
Updated over 3 weeks ago

  1. Can I use Prove on Mobile?
    Prove is compatible with mobile and web. It functions on iOS and Android. If you need to switch between Web and Mobile, please click on the mobile icon in the top right of the widget.
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  2. How will I receive the OTP?
    The Prove widget currently supports two OTP delivery methods. However, if the selected method doesn’t send the OTP from the selected method, you can seamlessly switch to the alternative option within the same flow.- email or phone
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    1. Resend OTP via the same method

    2. Switch to an alternative method
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  3. What should I do if the OTP expires?
    If the OTP expires, you can resend the OTP via the same method.

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  4. Why is my facial recognition failing?
    Facial recognition can fail for reasons such as poor image quality, variations in lighting, facial distortions, and angles. N.B. Please turn on the camera in your browser settings. If facial recognition still fails, kindly reach out to [email protected]

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  5. How long is the OTP valid for?
    The OTP is valid for 30 seconds.
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  6. How does the facial recognition work?
    The facial recognition attempts to match your face with the image on NIN and BVN.

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  7. What verification documents can I provide?
    You will be required to provide any of the following, depending on the verification tier being used.

    1. Bank Verification Number (BVN)

    2. National Identification Number (NIN)

    3. Passport ID

    4. Voters ID

    5. Driver's license ID

    6. Address (utility bill)

  8. What personal information will be shared with the business?
    The business will have access to the information you verify on the widget for however long you want them to. You can grant the business temporary access [you set how long you want them to have access to your data] or you can give permanent access.
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  9. Why is my phone number not being recognised?
    You should ensure the number you provide is registered, active, and is A number linked to your BVN.
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  10. Why do you need additional information like Next of Kin and Address?
    We request additional information, like Next of Kin and Address, to help verify your identity, ensure account security, and comply with regulatory requirements such as Know Your Customer (KYC) policies. This information also enables us to contact someone on your behalf in case of emergencies. Rest assured, your data is handled securely and used only for these purposes.
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  11. What if my phone number is already registered?
    If your phone number has been previously registered, you will be directed to ownership verification.
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  12. How can I remove my information from Prove?
    To revoke access to your details, reach out directly to the business with which you shared your information, and they will initiate this.
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  13. How is my data protected?
    Your data is protected in line with the Nigerian Data Protection Regulation (NDPR). We implement strict security measures—such as data encryption, access controls, and secure storage systems—to prevent unauthorised access, disclosure, or misuse of your personal information.
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    We also ensure that your data is only processed for specific, lawful purposes with your consent, and we do not share it with third parties without your authorisation. As required by NDPR, we are committed to transparency, accountability, and giving you control over your data, including the right to access, update, or request deletion of your personal information.

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