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Premium Support at Mono
Premium Support at Mono
Keyu Ubi avatar
Written by Keyu Ubi
Updated over a week ago

What is Premium Support?

Premium support is an add-on service on Mono that offers partners priority and specialized support in resolving their issues.

Who can access premium support on Mono?

Premium support is a paid service. You will need to activate it as an add-on by toggling the premium support button on the Mono dashboard, then a fee is deducted from the business' wallet. You also need to pay this subscription fee monthly to continue accessing this service.

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What do you get with premium support?

  • Dedicated private channel on slack

  • Dedicated partner success specialist as the key contact person on the channel

  • 1-2 hours wait time for feedback on support queries during office hours

Kindly note that with premium support, we will work to resolve your issues as quickly as possible, however, resolution time differs by the severity of the issues.

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