Can I have multiple mandates on a single account?
Yes, you can set multiple mandates on a single account, but you need to wait for approval on one mandate before you set a new one.
How do we track the status of the Direct Debit?
We send webhooks as well as provide status endpoints for a business to track all mandate and debit operations.
How long does it take a mandate to be authorized?
This depends on the authorization method and varies from bank to bank:
For E-Mandates: 1 - 3 minutes (except GTB which currently takes up to 8hrs)
For Signed mandate: 1-3 business days.
Is there a limit on the number of times a partner can debit the user's account?
There is no limit on this.
Can the user cancel the debit?
No. However, we provide an API endpoint for you to cancel a running mandate.
Is there a limit on the total amount that can be debited?
Mono Direct Debit, currently supports a maximum amount of ₦25 million for personal accounts and ₦200 million for corporate accounts.