Skip to main content
All CollectionsDirect Debit
How to authorize a signed mandate
How to authorize a signed mandate

Learn how to authorize a signed mandate

Anita Onwuemene avatar
Written by Anita Onwuemene
Updated over a week ago

1. After a mandate has been created, the customer will receive a notification either via email or the business will share the mandate link with the user to authorize the mandate. Once the customer clicks on the link, they'll be redirected to the Mono Direct Debit widget.

​After you have confirmed the mandate amount, click on the "Continue" button to start the authorization process.

2. Next, select your preferred bank account from the list of financial institutions shown.

3. Choose the account type i.e. Personal, Business or Joint.

4. Enter your account number and click 'Continue'.

5. Enter your BVN to continue; This will be used to verify your identity.

6. Enter your date of birth to continue; This will also be used to verify your identity.

7. The mandate setup screen will be shown with the payment details. Review the details and click 'Authorise' to proceed.

8. Choose your preferred signature option
(i) Signature from NIN

(ii) Upload signature

9. i) For Signature from NIN: Enter your NIN to use it.

The signature attached to your NIN will be displayed; Click 'Confirm signature' to proceed.

9. ii) To upload your signature, click 'Upload signature'.

12. Click the upload icon or browse icon and 'Submit signature'.

13. Finally! A success screen will be shown indicating your direct debit has been set up successfully.

Did this answer your question?