How to setup a Global Standing Mandate

Global standing mandate (GSM) or Multiple Account Direct Debit enables payments to be deducted from any bank account linked to a customer's BVN. If the primary mandated account lacks adequate funds, the system automatically attempts to collect the repayment from those linked accounts.

1. To get started with setting up a global standing mandate, log into your dashboard, and navigate to Mandates.

2. Click the 'Create a mandate' button at the top-right corner of the screen.

3. Choose the mandate type, i.e Global standing mandate and click "Continue".

4. Enter the Mandate details below and click the "Continue" button to create a mandate.
- Select app

- Select customer

- Select debit type i.e Variable or Fixed

- Brief description about the mandate
- Redirect URL

There are two payment types:

5 (a) For the variable mandate:
Enter the requested details and click the "Create mandate" button to create a mandate.

(i) Select payment plan: this article will guide you on how to create a payment plan.

(ii) Total maximum debit amount: It should be greater than N200

(iii) Start date: The date should be at least 3 days into the future

(iv) End date

(v)Mandate amount: This is dependent on the payment plan created.

(b) For the fixed mandate:

Enter the required details below and click the "Create mandate" button to create a mandate.

(i) Select payment plan: You can learn how to create a payment plan by following the steps in this article.

(ii) Enter debit amount: It should be greater than N200

(iii) Select payment interval i.e. daily, weekly, monthly etc.

(iv) Start date: The date should be at least 3 days into the future

(v) End date

(vi) Initial debit amount (optional): This is dependent on the payment plan created.

(vii) Initial debit date

(viii) Minimum amount due (The lowest amount that will be debited if the account does not have the initial amount to be debited).
(ix) Retrial frequency (The number of times a debit should be attempted after an initial failed attempt before marking it as failed).

(x) Grace period (days).

6. Your mandate has been created successfully!

An email will be automatically sent to your customer for authorization of the mandate. However, you can copy the generated URL and share it with your customer as an alternative.