N.B: From April 1st 2025, card payments will no longer be accepted for subscriptions and wallet top-ups on the dashboard. Instead, payments will be processed through Wallet/Virtual Accounts and Direct Debit. Please ensure your wallet is funded or set up Direct Debit to avoid any service interruptions.
If you've tried to top up your Mono wallet balance and the balance hasn't been updated yet, here are the reasons why this could happen:
We currently process wallet top-ups through Flutterwave. For a top-up to be successful, we need to first receive confirmation from Flutterwave with the status of a user's top-up attempt. Once this is done, the wallet will be updated accordingly with the amount funded.
If a user already has a Mono account but isn't part of a business' team, the user needs an invitation to the team to have access to top-up the business' wallet.
All top up attempts outside a business team go directly to the user's wallet.
Depending on the role assigned in the business account, a user may not have permission to perform top-up operations. Contact the account Owner/Admin to get the required permission.