Mono

The new count system for connected accounts.

Connected Account Limit counts

All You Need to Know About Withholding Tax (WHT) on Subscriptions.

WHT(Withholding Tax)

Setting up 2FA on your dashboard.

All you need to know about the static wallet account feature

How to generate a static wallet account

How to create an app (Lookup)

Anita Onwuemene

Ogenna Ogbogu

Omolara Akanni

Learn more about navigating the Mono Dashboard

Mono Dashboard

Usage analytics, settings on the new dashboard

New Dashboard Overview

Join our Partners' Slack to get the latest updates, announcements, and always-on support

How to join our Partner Slack channel

A simple guide on accessing support on the Mono Dashboard

How to access support on the Mono Dashboard

How do I fund my wallet?

Top-up not reflecting in wallet balance

Team Mono

A set of guides to navigating the new dashboard

Get to know your customers better with detailed insights into their Accounts, Identity, Transactions, and Income data, all in one place.

Customer Insight Overview

Why can't I see my linked accounts on the Customers page?

Customer Insights

A step-by-step guide on activating your business in Kenya

How to Activate your business in Kenya

A step-by-step guide on activating your business in Ghana

How to Activate your business in Ghana

A step-by-step guide on completing compliance and activating your business in on Mono Nigeria

How to Activate your business in Nigeria

FAQs about activating your account on Mono

Make sure you are compliant with the required regulatory licenses on Mono with this article.

Required regulatory licenses to Get started on Mono

Compliance and Activation on Mono

How to enable widget 2.0

Pricing structure for widget customization

Widget Customization Pricing

Mono Dashboard / Apps

How to create an app

Choosing account type you'd like to connect to suit your business needs.

How to set account types for Apps

Remove an existing app from your business

How to delete an app

How to edit an existing app

A guide to switching your app from sandbox to live mode.

Switching your App between Test/Live Mode

Visual guide to setting up Mono in sandbox mode

Testing your Mono integration in Sandbox mode

How do I switch from Live to Sandbox and vice versa in the Console?

Learn how to test your app on the dashboard.

Testing your app via your dashboard.

A visual guide on how to customise the list of displayed institutions

How to customise institutions displayed on the Mono Connect widget

Visual Guides

TIP: Ensure that you assign the appropriate level of user permissions to your team members to avoid any data mishaps.

What happens if/when I delete an app?

What is an App scope?

What are webhooks in Apps?

What are public and secret keys?

FAQs

Learn more about managing your business settings on the Mono dashboard

Mono Dashboard / Settings

Opt-in to receive monthly performance metrics

How to set up metrics reporting to your email

Get notified when your wallet is low on funds.

How to set up a wallet balance notification

How to edit business information (add a logo, etc)

Tip: Don't forget to assign user roles and permissions to manage team members better and avoid accidental deletion.

How to delete a business

Add multiple businesses to the dashboard across our supported countries.

How to add a new business to the dashboard.

General Settings

How to change ownership of a business

How to revoke teammate access to the Mono Customer Dashboard.

Set Role-based Access Control for each of your teammates

How to change your teammates' permission level.

How to invite teammates to the dashboard.

Create custom roles for role-based access control, tailored to your team's needs

How to create Custom Roles

Team Management

Keep track of events on your business using audit logs.

Audit Logs

A simple guide on how to add contact information for updates on your billing plan

How to update billing contacts

Set up billing management, manage your pricing plan and subscription

How do I manage my current billing?

How do I view my billing per API call

In this article, you will learn the steps to take to cancel your plan and ensure your debit card is not charged.

How to cancel a subscription plan

A guide showing how to switch between currencies.

Billing Currency Switch

Frequently Asked Questions on migration to Direct Debit for Wallet Funding and Subscriptions

FAQs on Direct Debit For Wallet Funding and Subscriptions

This shows you how to switch your subscription method from Card Payments to Direct Debit.

How to Switch Your Billing Method From Card Payments To Direct Debit On Your Mono Dashboard.

How to change your billing method to wallet on your dashboard

A step-by-step guide on how to download your wallet history on Mono Dashboard.

How to export wallet history on the Dashboard

Ololade Akingbade

Billing Management

Find answers and get help from Intercom Support and Community Experts

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