All Collections
Why is my payout stuck on pending?
Why is my payout stuck on pending?
Team Mono avatar
Written by Team Mono
Updated over a week ago

There are several reasons why this can happen:

  1. If the payout amount falls below the minimum threshold of 1000 NGN. In this case, it will remain pending and be included in the subsequent payout.

  2. Due to either a downtime from your bank or with our payment processor. In this case, we automatically retry pending payments till they are successful.

If a payout is stuck on pending for more than 24hours, you can reach out to our support team via live chat at the bottom right of the dashboard or email us at [email protected]

Did this answer your question?