As a partner, it is possible to lose access to the primary email that has ownership of your account. To rectify this, simply send a message on any of our support channels.

If you choose to contact us via email

Send an email to partnerops@mono.co. When sending the email, the address must be the current owner's email. Also, the email must contain the following.

  • Business ID

  • The new email you would like to replace the old owner (The new email address must be an admin on the dashboard)

A specialist will reach out to you to complete the required checks within 24-48 hours after which your business will be migrated to the new email address.

If you choose to contact us via support live chat

Go to your dashboard and click on the Support button in the bottom right corner.

Then choose the option for Live Chat and send us a message

When starting a conversation fill in the email address of the current owner email. Also, the message must contain the following details.

  • Business ID

  • The new email you would like to replace the old owner (The new email address must be an admin on the dashboard)

After sending the message, support personnel will reply to your chat within a few hours.

If you choose to contact us via Slack

To initiate a conversation, use the #GeneralHelp channel to request help. A specialist will reach out to you via private messaging within 6-12 hours of your request.

When starting a conversation state the email address of the current owner email. Also, the message must contain the following details.

  • Business ID

  • The new email you would like to replace the old owner (The new email address must be an admin on the dashboard)

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