As a business using Mono DirectPay, you can now process partial and full refunds to your customers directly from the dashboard.
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1. To get started, log in to the Mono dashboard, navigate to the Payments tab on the sidebar, and select Transactions from the drop-down.
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2. A refund can be initiated from either the transactions table or from the transaction details page of a successful transaction.
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(a). To initiate a refund from the transactions table, click on the (...) icon for the particular transaction. A dropdown with the option to view details or refund will pop up; click refund.
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(b). To initiate a refund from the transaction details page of a successful transaction, select the transaction and click "refund payment" at the top right corner of the screen.
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3. After selecting a method for initiating the refund, input the amount to be refunded, i.e., a full or partial refund, and select the reason for the refund, i.e. Duplicate transaction, Fraudulent transaction, Requested by customer, Other, etc, and click "Confirm".
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​NB: You will be charged 15N per refund from the refund source you choose.
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4. Choose the refund source and click "Done".
(a) Mono wallet: The funds in your Mono wallet
(b) Pending payout: Amount due to be paid out or settled for successful transactions.
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5. The refund will be processed successfully into the payment account.

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You can check out this article for a list of FAQs about processing refunds on the Mono dashboard.