As a business using Mono DirectPay, you can now process partial and full refunds to your customers directly from the dashboard.
1. To get started, log in to the Mono dashboard, navigate to the Payments tab on the sidebar, and select Transactions from the drop-down.
2. A refund can be initiated from either the transactions table or from the transaction details page of a successful transaction.
(a) To initiate a refund from the transactions table, click on the (...) icon for the particular transaction. A dropdown with the option to view details or refund will pop up; click refund.
(b) To initiate a refund from the transaction details page of a successful transaction, select the transaction and click "refund payment" at the top right corner of the screen.
3. After selecting a method for initiating the refund, input the amount to be refunded, i.e., a full or partial refund, and select the reason for the refund, i.e., Duplicate transaction, Fraudulent transaction, Requested by customer, Other, etc, and click "Confirm".
NB: You will be charged 15N per refund from the refund source you choose.
4. Choose the refund source and click "Done".
(a) Mono wallet: The funds in your Mono wallet
(b) Pending payout: Amount due to be paid out or settled for successful transactions.
5. The refund will be processed successfully into the payment account.
You can check out this article for a list of FAQs about processing refunds on the Mono dashboard.