Can I refund a processing or failed payment?
No, refunds can only be initiated for successful transactions.
How long does it take for a refund to be processed?
Refunds are processed instantly.
Can I initiate a partial refund?
Yes, you can process a partial or full refund to your customer.
Can I refund a bank transfer transaction?
No, refunds are only possible for mobile banking, internet banking, and Pay with account authentication methods.
Can I see who initiated a refund on my team?
Yes, you can see who initiated a refund in the audit logs module. To learn more, you can check out this guide.
Am I charged for processing refunds or is it free?
Partners will be charged 15N per refund; it is not free.
Please refer to this article to learn how to process a refund on the Mono dashboard.