Can I refund a processing or failed payment?
No, refunds can only be initiated for successful transactions.
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How long does it take for a refund to be processed?
Refunds are processed instantly.
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Can I initiate a partial refund?

Yes, you can process a partial or full refund to your customer.
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Can I refund a bank transfer transaction?

No, refunds are only possible for mobile banking, internet banking, and Pay with account authentication methods.
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Can I see who initiated a refund on my team?

Yes, you can see who initiated a refund in the audit logs module. To learn more, you can check out this guide.
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Am I charged for processing refunds or is it free?
Partners will be charged 15N per refund; it is not free.
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